Info and FAQ

We are committed to processing all orders as quickly as possible. Due to the fact that most of our treasures are handmade to order, please allow up to 5 - 7 business days for items to be created and shipped, and factor this time into shipping estimates. If for any reason there is a delay in processing and/or shipping, the customer will be directly notified. If stock availability has changed, we will inform you by email with an approximate time frame on a restocking date.

*** At this time, we cannot ship to PO Boxes and your order will be cancelled if a PO box is added at check out.

If you have any questions or would like to place a rush order please email us at info@crowfootcollective.com 

Items that have a fixed dollar mark down (shown on the product page) are final sale and cannot be returned, exchanged or refunded. This does not apply to items purchased with a coupon code.

If interested in wholesale rates, please contact us at: sales@crowfootcollective.com

Do you give back?

Absolutely! Giving back to our community is deeply important to us, and we choose to donate to primarily Indigenous causes. Our streams of giving include product donations and monetary donations.  

We have worked closely with Pacific Wild, The Wild Salmon Foundation, various Indigenous Organizations, and Environmental organizations for years.

Every Crowfoot Collective candle is hand-poured in small batches in our Cowichan Valley studio in British Columbia.

Our scented candles are made with 100% plant-based botanical fragrances created from essential oils and aromatic isolates derived from natural botanical sources.

They contain no artificial fragrance and are free from parabens and phthalates. Every candle is also cruelty-free.

Yes! All of our packaging is made from post-consumer recycled goods, and can be recycled. 

We take responsibility for our environmental impact by choosing recyclable paper materials over plastic whenever possible, and reusable glass bottles instead of plastic. 

Our Classic Candle and Tin Candle collections are packaged using absolutely no plastic whatsoever!

Our packing peanuts are not styrofoam, they are made of corn and completely compostable. 

Our scented candles use a natural blend of coconut wax, soy wax and locally sourced Cowichan Valley beeswax. Coconut wax creates a smooth, creamy finish and beautiful scent throw, while beeswax supports a longer, steady burn.

Our sculptural beeswax candles are made with 100% locally sourced beeswax.

No! Definitely not. We use a 100% organic cotton wick in our beeswax candles. We use an organic, 100% natural non-toxic cotton core wick in our scented candles. Our Wooden Wicks are 100% Natural wood from Sappy Fruit Trees sustainably sourced in the USA. They are created from wood species not listed in the CITED appendices or on the IUCN Red List of Threatened Species.

Our candles are designed for a long, clean burn.

Classic Candles offer 50+ hours of burn time. Crystal Candles offer 70+ hours of burn time. Tin Candles offer 40+ hours of burn time when cared for properly.

For the best performance, always follow the candle-care instructions and trim the wick before each burn.

Because of our carefully blended wax recipe, if you take care of your candle it will last for an exceptionally long time!

The first time you burn your candle, You will need to let it burn for at least 3 uninterrupted hours. This will ensure that the wax melts all the way to the edges of the jar. This is especially important for the first burn, as it creates a 'memory burn' which prevents tunnelling; ensuring you get to use all of the wax.

Allow the melt pool to reach the edges of the jar before blowing out the flame. After 3 hours, extinguish your candle.

Keep the wick centred and wax free of debris

This one is very important:

Trim the wick to ¼” before each lighting. Trimming the wick will ensure that the candle burns evenly. It will eliminate any soot or char on the wick, and prevent any smoking of the wick. 

If your wick smokes when extinguished, you didn’t trim your wick enough. Try blowing it out, trimming it, and relighting.

Make sure to burn your candle on a stable, heat-safe surface away from
drafts and flammable materials. When it's burning, keep your candle in sight, away from children and pets. 

During use, the glass may become warm so allow it to cool before handling it. 

Absolutely! Our vessels are food-grade glasses, but they can be used for whatever you would like. Try planting a seed in yours and watching it sprout!

Our Candles are deeply intentional and thoughtful pieces which are created and designed to last.

From the beginning, we have looked to the garden for inspiration.

Its fragrant herbs, abundant flowers and changing seasons guide everything we create. Using carefully chosen natural ingredients, each candle is poured by hand in small batches using traditional methods.

Our collection celebrates the beauty of the garden, and the simple pleasure of bringing it's colour, fragrance and atmosphere into your homes.

Crowfoot Collective is not responsible for refunding an item if the customer has simply changed their mind, or no longer wishes to follow through with the order.

We cannot be held liable for packages which go missing or arrive damaged. 

All items purchased from Crowfoot Collective are delivered according to a shipment contract. This means that the risk of loss and potential damages for such items is passed to you upon our delivery to the courier.

All packages come with up to $100 insurance and our couriers always do their best to locate any lost shipments, this is a very rare occurrence. If if does happen please reach out to us for assistance.

We cannot be held liable for packages which are delivered to the wrong address - this is very important to note!

We are unable to replace or refund stolen packages or unretrieved packages that have been confirmed as delivered. We are not responsible for items that are not received due to an incorrect or incomplete shipping address. If you enter the wrong address at check out, your package will not be delivered. A fee will be incurred to ship it back to our location and also to reship it. We are not liable for these charges.

Crowfoot Collective does not assume any shipping costs or duties on exchanges and returns. Any additional shipping charges incurred when shipping out an exchange will be charged to you as the customer and shipped according to your preferred shipping method. Any charges incurred from abandoned or returned orders due to unsuccessful delivery will be billed to you along with return shipping charges. If you choose not to pay these charges a refund will be issued minus the fees incurred.

Crowfoot Collective cannot be held not responsible for addresses that are entered incorrectly, or if you are not home to receive your package, so please ensure that you double check your information at checkout.

At this time, we cannot ship to PO Boxes and your order will be cancelled if a PO box is added at check out. If your order is cancelled and you wish to pay the shipping fees to a PO box, please contact us for the cost.

All Canadian orders are shipped via Courier or Canada Post Express.

All orders are shipped tracked and insured.

Orders are dispatched within 5–7 days.

$10 flat-rate shipping across Canada. Free shipping on orders of $149+.

At this time, we cannot ship to PO Boxes and your order will be cancelled if a PO box is added at checkout.

US orders are shipped with tracking. Available shipping services and rates are calculated at checkout based on the destination and order size.

Orders are normally dispatched within 5–7 business days. Customers are responsible for any applicable duties, taxes or customs fees.

Please contact us if you require an International order.

We do not accept financial responsibility for any additional taxes, customs or duties charges you may incur after your purchase has been made. If you refuse a shipment from Crowfoot Collective, you are responsible for the original shipping charges, and any taxes, duties, and customs fees. If the customer desires the parcel to be re-shipped, additional postage costs will be incurred.

Your satisfaction is of utmost importance to us! If you are unhappy with your purchase, simply email us within seven days of receiving your item and we will email you back a return authorization code and further instructions. To receive a refund, the item must be sent back in its original packaging, with all original tags attached, and without being used. When we receive the item, your credit card will be refunded. Unfortunately, all shipping charges are non-refundable, and we do not cover the cost of return shipping. Items returned without consent will be refused.

All SALE items are final sale.

Each candle is hand-poured with a blend of organic coconut and soy wax and locally sourced beeswax, with a cotton wick. We make them without paraffin, parabens or phthalates.

The fragrances are inspired by forests, gardens, orchards and the coast, ranging from soft florals and vanilla to balsam fir, cedar, lavender and warm sandalwood.

Classic Candles are designed to transform a room without becoming overwhelming—layered and noticeable, but easy to live with.

Each Classic Candle offers 50+ hours of burn time when cared for properly. Visit our candle-care questions above for tips on trimming the wick and getting an even burn.

Beeswax has a naturally warm glow and a soft, subtly sweet aroma created by nectar, honey and the work of the bees. No added fragrance is needed.

We use locally sourced Vancouver Island beeswax and make each candle in small batches in our Cowichan Valley studio.

The collection includes smooth and spiral tapers, pillar candles, hand-dipped chubby tapers and sculptural shapes inspired by farms, gardens and the harvest table.

Beeswax is a natural material, so small variations are expected. Those differences are part of what makes every candle slightly unique.