Info and FAQ
General Shop Info
We are committed to processing all orders as quickly as possible. Due to the fact that most of our treasures are handmade to order, please allow up to 5 - 7 business days for items to be created and shipped, and factor this time into shipping estimates. If for any reason there is a delay in processing and/or shipping, the customer will be directly notified. If stock availability has changed, we will inform you by email with an approximate time frame on a restocking date.
If you have any questions or would like to place a rush order please email us at firstname.lastname@example.org and we will do our best to get your order processed ASAP.
To lessen our carbon footprint, when multiple items are purchased, each piece will be safely packaged in an individual pouch and placed into one box. If you require more boxes, please indicate this in the notes section at checkout.
All Claire Crowfoot Jewelry pieces come in our signature Box and/or Pouch, but if something special is required, Gift Wrapping is available for an extra charge. To add gift wrap to your order, please leave us a note upon Checkout, or shoot us a quick email.
Items that have a fixed dollar mark down (shown on the product page) are final sale and cannot be returned, exchanged or refunded. This does not apply to items purchased with a coupon code.
If interested in wholesale rates, please contact us at: email@example.com
Do you give back?
Absolutely! Giving back to our community is deeply important to us, and we choose to donate to primarily Indigenous causes. Our streams of giving include product donations and monetary donations.
Partial proceeds of the Wolf Trail ring are donated to Pacific Wild, in support of their fight to save our Coastal Wolves. Find more information about that here: https://pacificwild.org
Dust, pollutants, cosmetics, creams and perfumes can dull the brilliance of a gemstone and affect the surfaces of gold vermeil and sterling silver. We recommend that you take the time to properly store and care for your jewelry, as we are not responsible for the maintenance of your pieces. Crowfoot Collective will not be held accountable for items damaged due to wear and tear. Treat your pieces with love and care, and you will be enjoying them for years to come! Here are a few tips to keep your jewelry looking brand new. Always remove your jewelry before getting in the shower and when performing tasks, like cleaning, gardening, using chemicals or going to the gym. Apply make-up and hair spray before putting your jewelry on, as these products contain chemicals which may damage your jewelry Do not wear your jewelry while in the sea, hot tub or while bathing. Salt water, chlorine in swimming pools, soap, perfume and personal products (including perspiration) take a toll on jewelry! Because many genuine gemstones are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. Very porous stones such as opals, pearls, and emeralds should be gently cleaned using an untreated, soft dry cloth only. We do not recommend the use of any jewelry polishing cloths.
Proper storage helps to prevent scratching of the gemstones or metals. We recommend that you store your jewelry individually, in the pouch and jewelry box provided with your order. This will also prevent tangling. You may also store your pieces individually in airtight bags or containers. This protects them from air and light, both of which cause the metals to oxidize and slowly tarnish over time. Be careful not to place heavy objects on top of your jewelry during storage, and to be gentle when putting on or removing your jewelry. Protect your jewelry from scratches, sharp blows, chemicals, extreme temperatures and sunlight. Do not be tempted to leave your jewelry on the bathroom or kitchen sink as the jewelry is at risk of sitting in water. Do not store your jewels next to heating vents, windowsills, or in the car.
When taken care of properly, Gold filled wears similarly to solid gold, and can last for many years. Avoid using a polishing cloth or jewelry cleaner on your gold filled pieces, as some of the chemicals found in these products are abrasive and will cause tarnishing or damage the piece. To keep your gold filled pieces shiny and clean, rinse in warm water and a mild, soap-based detergent. Soak your jewelry for no more than 30 seconds to a minute in the water. Never use tissue or paper-based material to clean the pieces as they can scratch. Gently pat dry with a soft, clean cloth. Air dry overnight before putting away, as excessive moisture when stored can corrode or tarnish the pieces.
Vermeil jewelry pieces are delicate jewelry items, and require special care. Remember to remove your Vermeil pieces before applying perfumes, lotions, or hair spray and while preforming tasks like cleaning, showering or bathing. We suggest you avoid wearing gold vermeil jewelry while in the ocean or while in a pool or hot tub, and would also recommend trying to avoid moist and acidic environments where possible. To clean, buff VERY gently with a soft and dry 100% cotton cloth. Never use chemical cleaners, water, or soaps on gold vermeil jewelry, as they can strip the gold finish. Air dry overnight before putting away, as excessive moisture when stored can corrode or tarnish the pieces. It is natural for gold vermeil jewelry to tarnish with time – it adds character to the piece. As rings are worn on the hand, they will often tarnish more quickly than necklaces or earrings. Try to remember to remove your rings before doing dishes or washing your hands!
It is best to keep your pieces away from harsh chemicals, chlorines, perfumes, etc. as these do take a toll on your precious jewels. Sterling silver may be gently cleaned with a jewelry cleaning cloth every so often. When cleaning, buff carefully, following the grain of the piece. Avoid polishing pieces that are intentionally oxidized, as this will loosen the metal. Be sure to clean the silver only, and avoid polishing the stones!
Each Claire Crowfoot Jewelry beaded bracelet is made from the highest quality materials. These materials are often cut from natural sources and the use of hairsprays, lotions, colognes or perfumes can alter the natural state of the materials used. For this reason, our bracelets are highly sensitive to water, and wearing them while sleeping, showering, exercising, or in a pool or sauna should be avoided. These elements can weaken the elastic cord that holds the bracelet together and can contribute to breakage in the future if not cared for properly. To ensure the longevity of your beaded bracelet, ROLL the bracelet on or off your arm, rather than pulling, stretching, or tugging on the beads. Repetitive tugging and pulling will cause the elastic to weaken and break over time. To maintain the beauty of your beaded bracelets, we recommend cleaning the beads by using a small amount of mineral oil on a soft, white cloth.
Dust, pollutions, cosmetics, creams and perfumes can dull the brilliance of a gemstone. Always gently wipe off excess make-up and skin oils after wearing your jewelry. Use a nub free, 100% cotton cloth and gently wipe the piece clean. Apply make-up and hair spray before putting your jewelry on, as make up and hair spray contain chemicals which can damage jewelry. Avoid water, and use care, especially with Pearls, Coral, Amber, Opals, and Emeralds. Always store your gemstones separately to avoid scratches from harder gems. Protect softer stones like Opals, Lapis, Turquoise, Amber and Malachite by wrapping them in jeweler’s tissue before storing. All gemstones are affected by sunlight and temperature, but Pearls and Opals are particularly sensitive. Keep away from direct sunlight, heat, perfumes and all household chemicals. Remove your jewels when doing household tasks such as gardening or cleaning.
Because each gemstone is a beautiful gift from the Earth, no two will ever be exactly alike. The raw nature of the gemstones means that each one will embody a little something different from one to the next. Everything in pairs will be matched to the best of our ability, but there will always be minute differences. Please keep in mind that your Gemstone may not be identical to the one in the website photo.
Claire Crowfoot Jewelry is handcrafted with the highest quality materials. Care should be taken with each piece as they are created with natural gemstones and thin, delicate chains. Our pieces are available in three difference types of metal, all three of which require different care. Check the description, available on each product’s page, to see which metal your piece is created from.
Gold Fill is not plated, and indicates jewelry with a thick layer of 14k solid gold, that has been bonded to a base metal (usually brass) using heat and pressure. 14k gold fill is an excellent alternative to solid gold, as it is much more economical, yet it will not flake or fade away. When cared for correctly, gold fill can wear like solid gold for a number of years.
Our pieces are made with 0.925 solid Sterling Silver, which is certified as having 92.5% pure silver, plus 7.5% of an alloy (usually copper).
Gold vermeil is made entirely of precious metals. It is an overlay of gold, plated on a base of sterling silver. All of our gold vermeil is either 22k or 24k gold. We use 3 micron gold plating, which ages to a 10k colour with wear. We do not offer re-plating of our gold vermeil designs.
Candle Care and Questions
Each and every candle that we sell is created by our hands, in our studio on Vancouver Island.
We are thoughtful and intentional about every aspect of our products, from our ingredients to our packaging.
We use a blend of Garden-Grown Botanicals, Essential oils, and our own hand made Infusions and Tinctures in all of our Candles.
We blend these with natural fragrances, and clean synthetic fragrances in our Core Collection. The natural fragrances we use are plant-based aromatics that are produced using pure essential oils and aromatic isolates derived solely from natural, raw botanical sources.
We are excited to announce that we will soon be launching a Collection made entirely from 100% essential oils. Every candle we create is paraben free, phthalate free and cruelty free.
Yes! All of our packaging is made from post-consumer recycled goods, and can be recycled.
We take responsibility for our environmental impact by choosing recyclable paper materials
over plastic whenever possible, and reusable glass bottles instead of plastic.
Our packing peanuts are not styrofoam, they are made of corn and completely compostable.
We use a propriety blend of 100% natural coconut, soy and organic Cowichan Valley beeswax. The beeswax is a lovely hard wax, which allows the candle to burn longer than average. The coconut wax provides a beautiful, soft creamy surface and a lovely scent throw. The soy wax we use is certified carbon neutral, and an annually renewable resource. It is also vegan, biodegradable and 100% plant-based.
No! Definitely not. We use a a non-toxic cotton core wick in our candles. Our Wooden Wicks are 100% Natural wood from Sappy Fruit Trees sustainably sourced in the USA. They are created from wood species not listed in the CITED appendices or on the IUCN Red List of Threatened Species.
Our 10.5 oz candles candles burn for 80 hours, and our 14oz candles burn for over 100 hours when taken care of properly! That’s a lot of burn time.
Because of our carefully blended wax recipe, if you take care of your candle it will last for an exceptionally long time!
The first time you burn your candle, You will need to let it burn for at least 3 uninterrupted hours. This will ensure that the wax melts all the way to the edges of the jar. This is especially important for the first burn, as it creates a 'memory burn' which prevents tunnelling; ensuring you get to use all of the wax.
Allow the melt pool to reach the edges of the jar before blowing out the flame. After 3 hours, extinguish your candle.
Keep the wick centred and wax free of debris
This one is very important:
Trim the wick to ¼” before each lighting. Trimming the wick will ensure that the candle burns evenly. It will eliminate any soot or char on the wick, and prevent any smoking of the wick.
If your wick smokes when extinguished, you didn’t trim your wick enough. Try blowing it out, trimming it, and relighting.
Make sure to burn your candle on a stable, heat-safe surface away from
drafts and flammable materials. When it's burning, keep your candle in sight, away from children and pets.
During use, the glass may become warm so allow it to cool before handling it.
Absolutely! Our vessels are food-grade whiskey glasses, but they can be used for whatever you would like. Try planting a seed in yours and watching it sprout!
Our Apothecary Goods are deeply intentional and thoughtful pieces.
We created them to help others find connection. Connection to Self and Connection to Creator. Lawrence turned to his Culture for solace when he lost his father suddenly. Ancient Ritual and Tradition lifted him up and allowed him to process his grief. He believes that everyone should experience the healing power of Ceremony, and we created our pieces around this core belief.
We want to bring Ancient Ceremony and Ritual into your home in a modern, easily accessible modality. Our products are intended to help you heal and nourish your physical, emotional and mental self through Connection.
Shipping and Returns
Crowfoot Collective is not responsible for refunding an item if the customer has simply changed their mind, or no longer wishes to follow through with the order.
We cannot be held liable for packages which go missing or arrive damaged.
All items purchased from Crowfoot Collective are delivered according to a shipment contract. This means that the risk of loss and potential damages for such items is passed to you upon our delivery to the courier.
All packages come with up to $100 insurance and our couriers always do their best to locate any lost shipments, this is a very rare occurrence. If if does happen please reach out to us for assistance.
We cannot be held liable for packages which are delivered to the wrong address - this is very important to note!
We are unable to replace or refund stolen packages or unretrieved packages that have been confirmed as delivered. We are not responsible for items that are not received due to an incorrect or incomplete shipping address. If you enter the wrong address at check out, your package will not be delivered. A fee will be incurred to ship it back to our location and also to reship it. We are not liable for these charges.
Crowfoot Collective does not assume any shipping costs or duties on exchanges and returns. Any additional shipping charges incurred when shipping out an exchange will be charged to you as the customer and shipped according to your preferred shipping method. Any charges incurred from abandoned or returned orders due to unsuccessful delivery will be billed to you along with return shipping charges. If you choose not to pay these charges a refund will be issued minus the fees incurred.
Crowfoot Collective cannot be held not responsible for addresses that are entered incorrectly, or if you are not home to receive your package, so please ensure that you double check your information at checkout.
All Canadian orders are shipped via Canada Post Express or Courier.
All orders are shipped tracked and insured.
We have a flat rate of $15 for shipping
All Canadian orders over $150 qualify for free shipping!
Discount automatically taken at till.
*** We do not combine discounts. Sale items are not eligible for free shipping ***
If you live locally and would like to pick up your purchase in Cobble Hill at our Retail Location, please choose the option for Local Pick Up at the check out. Please only use this option if you are local.
A fee of $10 will apply to Local Pick ups but will be refunded to you upon pick up within seven days from the time of order fulfillment. If pick up does not happen within the seven day window, we will ship your order to you and no refund will be given for the $10 fee.
Please pick up your purchase within 7 days so we can keep an accurate inventory count. Pickup is available on select days only - you will be notified by email when it's ready. Please don't come for pick up before you are notified your order is ready.
Canada Post XPresspost or FedEx | 2-4 Business Days - $15
All U.S. orders over $150 qualify for free shipping! Discount taken at till.
We do not ship internationally at this time.
We do not accept financial responsibility for any additional taxes, customs or duties charges you may incur after your purchase has been made. If you refuse a shipment from Claire Crowfoot Jewelry, you are responsible for the original shipping charges, and any taxes, duties, and customs fees. If the customer desires the parcel to be re-shipped, additional postage costs will be incurred.
Your satisfaction is of utmost importance to us! If you are unhappy with your purchase, simply email us within seven days of receiving your item and we will email you back a return authorization code and further instructions. To receive a refund, the item must be sent back unworn, in its original packaging, with all original tags attached, and without any scratches, etc. When we receive the item, your credit card will be refunded. Unfortunately, all shipping charges are non-refundable, and we do not cover the cost of return shipping. Items returned without consent will be refused.
No Returns or Exchanges on Earrings due to hygienic reasons.
No returns or exchanges on Perfumes or Mists
All SALE items are final sale.
All treasures are handmade with love and checked before shipment to ensure a high level of quality. However, jewelry by its very nature is delicate. In the rare case that breakage occurs due to a manufacturing fault within the first 30 days of purchase, we are happy to get your piece looking as good as new! Please email us at firstname.lastname@example.org with your order number and a photo of the piece so that we can gauge a repair cost for you. Repairs are assessed case by case. If damage has occurred due to personal wear and tear, mishandling or not caring for the pieces as per our instructions, we cannot offer a repair or replacement.
We are not responsible for personal breakage, damage, or general wear and tear. Please see our ‘Customer Care’ section for full details on the metals/materials used to create each piece, and how to properly care for them.
We are not responsible for the shipping costs associated with any repairs or replacements. After 30 days, Crowfoot Collective is no longer responsible for the maintenance of the piece.